Questions to Ask When Touring a House on Video-Chat

Dusty Rhodes • April 27, 2020

As we see video-chat home tours surge in popularity, it’s not always clear what the standard operating procedure should be – especially from the vantage point of your couch. There are plenty of recommended questions you should consider when touring homes in person, but what about when you’re social distancing? Whether you’re moving to New York, NY for a new job or you need to upgrade your home in Portland, OR, because your family is growing, you need to buy a home soon and you will most likely be having your next home tour on video-chat. So, here are some critical questions to consider asking your agent so you can have access to all the information you need before, during, and after your next video-chat home tour.


Questions to ask your real estate agent before your video-chat home tour

  • Is there a floorplan of the home I can reference during the tour? This can help you get a better sense of the size and layout of rooms as your agent shows you what they’re like in real-time.
  • If we experience network reception issues, can you record a video and send it to me instead? Be clear about which features of the home you’d like to focus on, which areas to spend extra time on and where to show multiple angles.
Questions to ask during your video-chat home tour

  • Do any features or surfaces look worn or damaged? It’s not always easy to tell from a video, so take some time to make sure looks match reality. 
  • What are the noise levels like inside and outside the home? If a home is on a busy street or near popular public areas, you’ll want to know if volume may be a concern.
  • Can you open any curtains or blinds so I can see all possible views? Sometimes a seller might be hiding an obstructed or unsightly view if a window is covered up.
  • How old are the kitchen appliances? The life expectancy of kitchen appliances varies and can be easily overlooked during a video home tour. Replacing old appliances can be very expensive so be sure that the home your touring has appliances that will function well into the foreseeable future.
  • What direction is natural light coming from? This can help you get a better sense of how much light you’d get in certain rooms when the sun rises and sets.
  • If touring a single-family home, how close by are neighbors’ homes? Knowing how close the home is to the ones next door can help you get a better idea of potential noise levels or whether a window looks directly into the homes next door.
  •  If touring a condo, can you show me any common areas, like the hallways or amenities of the building? Getting a sense of daily life in shared spaces will help you decide if the home’s a good fit.
  • In carpeted areas, can you walk around and tell me if you hear any creaking or other sounds? Finding out that your subflooring has structural issues, post-closing, can significantly add to the overall cost of the home down the road.
  • If there’s landscaping, is it well-maintained with quality materials? Curb appeal can play a big role in home value, so don’t forget to check the condition of the spaces outside of the home. This may just influence the amount you’d want to offer.
  • Do you notice any odors inside or outside the home that are unusual? You don’t want to buy a home that has a lingering sewer smell or maybe downwind of a paper mill or some other industrial site. You’ll need to trust that your Agent’s nose knows the area and most importantly, what odors do not belong in a house.

Questions for after the home tour

  • Did anything look noticeably different in person vs. in the listing photos? Sellers might accentuate a feature in photos, while it doesn’t look the same in-person.
  • Can you take me on a “drive” around the neighborhood? One of the biggest factors that buyers consider in a new home is the look and feel of the surrounding area. Taking a virtual tour can extend to other parts of the neighborhood if your agent is up for it.
  • Is there anything you noticed about the home that might be of concern? Since your agent is seeing the home in person, it’s possible they noticed water damage, any damage to the roof, a crack in the wall or chipped molding that you didn’t.

While it sounded futuristic only weeks ago, more buyers are making offers after taking video-chat tours than ever before. Local Redfin agents are still active in the market, with new tools for each step of the buying process. So, if you’re planning on taking advantage of the market during this historic Spring, we’ve got everything you need to find your next home – without leaving your current one.




Source: Redfin


Dusty Rhodes Properties is the Best Realtor in Myrtle Beach! We do everything in our power to help you find the home of your dreams. With experience, expertise, and passion, we are the perfect partner for you in Myrtle Beach, South Carolina. We love what we do and it shows. With more than 22 years of experience in the field, we know our industry like the back of our hands. There’s no challenge too big or too small, and we dedicate our utmost energy to every project we take on. We search thousands of the active and new listings from Aynor, Carolina Forest, Conway, Garden City Beach, Longs, Loris, Murrells Inlet, Myrtle Beach, North Myrtle Beach, Pawleys Island, and Surfside Beach real estate listings to find the hottest deals just for you!

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Questions to Ask Before Hiring a Real Estate Agent
By Dusty Rhodes • November 2, 2026
Know what to ask before hiring a real estate agent. Learn to evaluate experience, qualifications, local knowledge, marketing, and negotiation skills in Myrtle Beach.
By Dusty Rhodes • October 19, 2026
If you're thinking about selling a home, you may be wondering: “Can I negotiate the real estate commission?” The short answer is yes, real estate commissions and agent compensation can be negotiable. But there's a lot more to the question than simply asking an agent to lower their fee. Before negotiating real estate commission rates, it's important to understand what you're actually negotiating, what services are included, how the compensation is structured, and whether a lower fee could affect the marketing, service, negotiation, or overall strategy you receive. As a Myrtle Beach real estate agent , I think homeowners should absolutely understand how real estate compensation works before choosing an agent. You should know what you're paying for, what services are included, and what you can reasonably expect from your agent. Here's what you need to know about negotiating real estate commission rates. Can You Negotiate Real Estate Commission? Yes. Real estate commissions are negotiable. There isn't one universally required commission rate that every real estate agent must charge. Compensation is something the parties can discuss and agree upon as part of the representation agreement. That means you can ask an agent: Is your commission negotiable? What services are included? What does your fee cover? Are there different service options? What marketing do you provide? How is buyer-agent compensation handled? Are there additional fees? What would change if I negotiated a different fee? Those are reasonable questions. In fact, I think homeowners should ask them. The important thing is to understand the entire value proposition rather than focusing exclusively on the percentage. Why Do Real Estate Agents Charge a Commission? Before negotiating a real estate commission, it helps to understand what the commission is actually paying for. A real estate agent's compensation can cover a significant amount of work before, during, and after the transaction. For a seller, that may include: Preparing a pricing strategy Performing a comparative market analysis Advising on property preparation Professional photography Marketing MLS exposure Digital advertising Social media marketing Showing coordination Buyer-agent communication Offer analysis Negotiation Inspection negotiations Appraisal issues Transaction coordination Communication with attorneys, lenders, inspectors, and other professionals Managing deadlines Problem solving Getting the transaction to closing And much of that work happens behind the scenes. The commission isn't simply a fee for putting a property on the MLS. How Much Is the Typical Real Estate Commission? There is no single standard real estate commission that every agent charges. Compensation can vary based on: The agent The brokerage The property The market The services provided The complexity of the transaction The agreement between the parties That's why you shouldn't assume that every Myrtle Beach real estate agent charges the same amount. You also shouldn't assume that two agents charging the same percentage are providing the same level of service. One agent may provide extensive marketing, professional photography, video, advertising, frequent communication, and hands-on transaction management. Another may offer a much more limited service model. The percentage alone doesn't tell you the whole story. What Does a Real Estate Commission Actually Pay For? This is one of the most important questions to ask. Instead of simply asking: “Can you lower your commission?” I'd recommend asking: “What do I receive for your fee?” For a seller, the answer might include: Pricing Strategy Your agent researches comparable properties and helps establish a pricing strategy based on the current market. Marketing Your home may be marketed through the MLS, online platforms, social media, photography, video, advertising, open houses, and agent-to-agent outreach. Negotiation Your agent helps evaluate offers and negotiate price and terms. Transaction Management Your agent helps keep the transaction moving after you accept an offer. Problem Solving When something unexpected happens, your agent helps you understand your options and communicate with the appropriate parties. Local Expertise An experienced local agent can provide insight into neighborhoods, buyer behavior, market conditions, and pricing that isn't necessarily obvious from an online home-value estimate. When you're comparing agents, these services matter. Can I Ask a Realtor to Lower Their Commission? Absolutely. There's nothing wrong with asking. A professional conversation might be: “Is there any flexibility in your compensation?” That's a reasonable question. However, you should also expect the agent to explain what their compensation covers and why they charge what they charge. If an agent agrees to reduce their fee, you should understand whether anything else changes. For example: Does the marketing change? Are professional photos still included? Is video included? Are advertising services reduced? Does the level of communication change? Are certain services no longer included? Is there a different service package? Does the agent's availability change? A lower fee isn't necessarily a problem. But you should know what you're getting in exchange. Should I Always Choose the Real Estate Agent With the Lowest Commission? I wouldn't. If you're selling a $500,000 home, the difference between two compensation structures may look significant on paper. But the real question should be: Which agent is most likely to help me achieve the best overall outcome? Suppose one agent charges slightly less but provides limited marketing and doesn't negotiate aggressively. Another agent charges more but has a strong marketing strategy, excellent communication, extensive local knowledge, and a proven ability to negotiate. The cheaper agent isn't necessarily cheaper in the end. A difference in sale price, concessions, repairs, or contract terms can potentially be much larger than the difference in the agent's fee. That's why I encourage sellers to look at net results and overall value , not just commission percentage. How Does Commission Negotiation Affect a Seller's Net Proceeds? This is where the conversation gets interesting. Let's say your home sells for $500,000. A lower commission rate may reduce the amount paid to your agent. But what matters to you as the seller is ultimately: How much money do I walk away with? For example, an agent who helps you achieve a stronger sale price, negotiate better terms, minimize unnecessary concessions, and avoid costly mistakes may create significantly more value than the difference between two commission rates. That's why I believe the better question isn't: “Who charges the least?” It's: “Who can provide the best overall value and help me reach my goals?” Can Real Estate Agents Offer Different Fee Structures? In some situations, agents may offer different compensation or service structures. The possibilities depend on the agent, brokerage, transaction, and services being provided. For example, an agent may structure services differently depending on whether the client wants: Full-service representation A more limited service arrangement Additional marketing Specialized marketing for a luxury property Different levels of advertising Other negotiated services The important thing is to get the agreement in writing so everyone understands exactly what is included. What About Buyer-Agent Compensation? This is an area that has changed significantly in recent years. Buyers working with a real estate agent generally enter into a written buyer representation agreement that addresses the agent's compensation. The amount and structure of that compensation should be clearly explained before you begin working together. In some transactions, the seller may agree to contribute toward the buyer agent's compensation. In others, the buyer may be responsible for some or all of it. The important point is that buyers should understand their agreement before making an offer , rather than assuming someone else will automatically pay their agent. If you're buying a home in Myrtle Beach, ask your agent: How are you compensated? What does our agreement say? What happens if the seller doesn't offer compensation? What would I potentially be responsible for? Can your compensation be negotiated? What services are included? These are all fair questions. Is Real Estate Commission Negotiable for Buyers Too? Potentially, yes. Buyer-agent compensation is addressed in the buyer representation agreement, and compensation can be negotiated between the parties. However, buyers should focus on the complete representation they're receiving. A buyer's agent may help with: Finding properties Market research Property analysis Neighborhood knowledge Offer strategy Contract negotiations Inspection negotiations Due diligence Appraisal issues Communication with the listing agent Transaction management Getting the buyer to closing Again, the lowest fee isn't automatically the best deal. What Should I Ask a Real Estate Agent Before Negotiating Commission? I f you're interviewing agents, I'd recommend asking these questions. 1. What is your compensation? Start with the obvious. You should know exactly what the agent is proposing. 2. What services are included? Don't assume every agent provides the same services. 3. What marketing will you provide? Ask specifically about: Photography Video MLS Social media Online advertising Open houses Email marketing Property websites Other promotional efforts 4. Are there additional fees? Ask whether there are any additional costs beyond the agreed compensation. 5. What happens if I negotiate a lower fee? If the agent offers a different rate, ask whether the services or marketing change. 6. How will you help me determine the right price? Pricing can have a major impact on the outcome. 7. How do you negotiate? Ask the agent how they approach offers, inspections, repairs, appraisal issues, and other negotiations. 8. How much experience do you have in my market? Local knowledge matters. Can I Negotiate a Real Estate Agent's Commission After Signing? This is where you need to be careful. Once you've entered into a written representation agreement, you shouldn't assume you can simply change the compensation whenever you want. Any changes should be discussed with your agent and properly documented according to the terms of your agreement and applicable law. That's why it's important to understand the agreement before you sign it. Don't be afraid to ask questions. If something isn't clear, ask your agent to explain it. Why Would a Real Estate Agent Agree to a Lower Commission? Every situation is different. An agent may consider factors such as: The expected sale price Property type Location Expected workload Marketing requirements Whether the client is buying and selling Multiple transactions Timing Complexity of the transaction But an agent also has real business expenses. Those can include: Brokerage fees MLS expenses Marketing Photography Signs Technology Insurance Licensing Vehicle expenses Advertising Administrative support Taxes And unlike a salaried employee, a real estate agent generally doesn't get paid simply for showing up. Compensation is tied to the transaction. That's something worth keeping in mind when evaluating a fee. Does a Lower Commission Mean Less Service? Not necessarily. Some agents may be willing to negotiate without reducing their service. Others may have different service levels or adjust what's included. That's why you should never assume. Ask. If an agent agrees to reduce their fee, ask: “Will anything about your marketing or services change?” Get the answer clearly understood before moving forward. What About Flat-Fee Real Estate Agents? You may also come across agents or companies advertising a flat fee instead of a percentage-based commission. This can sound attractive because you know the cost upfront. But once again, compare the entire service package . Ask: What exactly is included? Who handles showings? Who negotiates? Who handles inspections? Who communicates with the buyer's agent? Who manages the transaction? Is professional photography included? Is advertising included? What happens if the transaction becomes complicated? A lower upfront fee may be appropriate for some sellers. For others, full-service representation may provide more value. There's no one-size-fits-all answer. What I Would Look At If I Were Selling a Home If I were interviewing agents to sell my own home, I wouldn't make commission the first question. I'd want to know: 1. How would you price my house? 2. What is your marketing plan? 3. How will you get buyers' attention? 4. How well do you know my neighborhood? 5. How do you handle negotiations? 6. What happens when something goes wrong? 7. How will you communicate with me? 8. What exactly is included in your compensation? 9. Are there additional fees? 10. What do you believe you can do for me that another agent can't? Then I'd look at the compensation. That's because I want to know what I'm getting before deciding what I'm willing to pay. Real Estate Commission Negotiation in Myrtle Beach The Myrtle Beach real estate market has its own set of considerations. The Grand Strand isn't one single market. There are major differences between: Myrtle Beach North Myrtle Beach Carolina Forest Conway Surfside Beach Murrells Inlet Socastee Market Common Grande Dunes Barefoot Resort Golf communities Intracoastal Waterway communities Oceanfront and second-home properties The type of property you're selling can also affect the marketing strategy. Selling a primary residence in Carolina Forest isn't the same as selling an oceanfront condo. Selling a luxury home isn't the same as selling an entry-level property. That's why I believe compensation should always be considered alongside the specific strategy and service you're receiving. The Real Question Isn't “Can I Get a Lower Commission?” Yes, you can ask. But I'd encourage you to take the conversation one step further. Instead of asking only: “Can you lower your commission?” Ask: “What value am I getting for your fee?” That's a much better conversation. Because ultimately, your goal isn't to hire the cheapest real estate agent. Your goal is to make the best financial decision possible. For a seller, that means looking at the entire transaction: Sale price + negotiation + marketing + terms + service + expenses = your overall result. And for a buyer: Representation + negotiation + guidance + market knowledge + transaction management = the value of your agent. My Perspective as a Myrtle Beach Real Estate Agent I've been in the real estate business for more than 10 years, and one thing I've learned is that every client and every transaction is different. I don't expect someone to hire me simply because I'm an agent. I expect them to ask questions. I want clients to understand what they're paying for, what services I provide, how I approach the market, and what I believe I can do for them. And if someone wants to discuss compensation, I'm happy to have that conversation. I think that's how it should work. At the same time, I don't believe the lowest commission automatically equals the best deal. If I'm selling your home, my goal isn't just to get it listed. It's to help you develop the right strategy, attract qualified buyers, negotiate effectively, navigate the transaction, and ultimately get you to the closing table with the best overall outcome I can reasonably help you achieve. Frequently Asked Questions About Real Estate Commission Negotiation Can you negotiate real estate commission? Yes. Real estate compensation is negotiable, and the specific terms should be discussed and documented in the applicable representation agreement. What is a reasonable real estate commission? There isn't one universally required commission rate. Compensation varies based on the agent, services, transaction, property, and agreement between the parties. Can I negotiate my Realtor's commission? You can ask whether the agent is willing to negotiate their compensation. If changes are agreed upon, make sure you understand what services are included and get the terms in writing. Should I choose a real estate agent based on commission? I wouldn't recommend choosing an agent based solely on commission. Consider experience, local knowledge, marketing, communication, negotiation skills, service, and overall value. Can buyer-agent compensation be negotiated? Yes. Buyer-agent compensation is addressed through the buyer representation agreement and can be negotiated. Buyers should understand exactly what they may be responsible for before entering into an agreement. Can a seller negotiate what they pay toward buyer-agent compensation? The seller and buyer can negotiate transaction terms, including whether the seller is willing to contribute toward the buyer's agent compensation, where permitted and agreed upon. What should I ask before agreeing to a real estate commission? Ask what services are included, how the property will be marketed, whether there are additional fees, how negotiations are handled, and whether anything changes if the compensation is adjusted. The Bottom Line: Can You Negotiate Real Estate Commission Rates? Yes, you can negotiate real estate commission rates and agent compensation. But don't stop at the percentage. Ask what you're actually receiving for the fee. Compare agents based on: Experience Local market knowledge Marketing Communication Negotiation Service Transaction management Problem solving Overall value A lower commission may save you money. But the right agent may also help you make more money, avoid costly mistakes, negotiate better terms, and navigate problems that could otherwise cost you significantly more. The goal shouldn't be to pay the lowest possible fee. The goal should be to get the best overall value for the money you're paying. If you're thinking about selling a home in Myrtle Beach, Carolina Forest, North Myrtle Beach, Conway, Surfside Beach, Murrells Inlet, or anywhere along the Grand Strand , I'd be happy to sit down with you, explain how I approach the sale, and answer your questions about compensation and services. You don't have to make a decision simply because we talk. You should have enough information to decide whether I'm the right agent for you.
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By Dusty Rhodes • October 5, 2026
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